FAQ

HEALTH FOR THE 21st CENTURY

FREQUENTLY ASKED QUESTIONS

We do credit card verifications to protect you against fraud.
Orders will be confirmed via email.

Q. How secure is shopping online with you?

A. Our site processes all sensitive financial data keyed into a browser via a "secure socket layer" or SSL, with 128bit encryption, which is the highest industry standard for encrypting transmitted data. Your financial information is stored behind a second firewall on a separate server dedicated solely to that purpose. Once through the firewall, the data is further protected by security protocols requiring a Login ID and Password to access. Security is a top priority with us and we will do our utmost to ensure the security and privacy of your data

Q. How do I place an order online?

A. First, you will need to locate the item you wish to purchase. Click 'Add to Cart' after choosing a quantity. You will be presented with a confirmation page. From here you may continue shopping or checkout and pay for your order

Q. Do I have to pay shipping?

Domestic orders over $20.00 are shipped Free. On orders under 20.00 we charge 7.50 for shipping

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Q. Do you ship overseas?

A.No. We ship in the USA & Canada .

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Q. What about shipping to APO/FPO addresses?

A. Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we can not offer Express shipping to these locations or package tracking. Please allow 1-6 weeks for delivery.

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Q. How soon will I receive my order?

A. Processing time for in-stock items is usually 1 business day. Standard delivery is averaging 3-5 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you. Our products are shipped buy the US Post (USPS).

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Q. How will my order ship?

A. Service provider is the USPS. When your order ships, you will receive an email that includes a USPS tracking number if applicable. For more information about shipping, please check the USPS web site.

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Q. What if I want to return an item?

A. Refunds are made under certain circumstances within 30 days of purchase, and may be subject to a restocking fee. Please do not return product you have mostly used. You must email sales@21stcenturyorganics.com and request a return authorization. Without an RA, your return will not get processed. Shipping fees are non-refundable. We are always happy to exchange product. Please be aware that you will be responsible for return shipping charges. Also, please understand that there are no refunds on AQUA SILK as the product is very expensive to produce, is safe and works for everyone, and does not travel well, so cannot be reshipped / returned

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General Warning:
All our products are natural nutritional supplements, and should be used as such. We make no health claims. Seek advice from a health professional prior to use if you are pregnant, or have high blood pressure, heart disease, thyroid disease, diabetes, difficulty in urination due to prostate enlargement, or are taking an MAO inhibitor or any other prescription drug. Reduce or discontinue use if nervousness, tremor, sleeplessness, loss of appetite, or nausea occur. Keep out of the reach of children.

Disclaimer: All product information and articles provided are for informational purposes only. The information listed about the products on this website has not been evaluated by the Food and Drug Administration, is not to be taken as professional advice, and should be used only as a guideline for working with your physician. You must read all product packaging carefully